Frequently Asked Questions

Here are answers to some common questions DLA Editors & Proofers gets about its proofreading, editing and consultation services.

If you don't find the answer you're looking for, feel free to contact us during our normal business hours.

About the Submission/Editing Process

green bullet How do I submit a document for editing?

Easy! Simply complete the Document Submission Form to submit your document(s). Use the form to choose your delivery option and the turnaround time for your project, as well as your method of payment for the deposit.

green bullet How quickly can you edit my document?

We're extremely fast, but obviously it depends on the project. Most documents of 4,000 (or fewer) words can be returned to you within 1 business day of receiving your deposit.

For more information, simply use our Quick Quote Calculator to determine cost and turnaround time for your project.

green bullet How can I check on the progress of my document?

The easiest way is to log in in the My Account. Registration is fast and simple! You may also contact us at any time to inquire about the progress of your document.

green bullet How will my document be returned to me?

As soon as your document is finished and the remainder due, if any, is paid, your document will be immediately available for download via My Account. Within 5 minutes, a link for downloading your edited document will also be emailed to you.

green bullet What are your hours of operation?

For Submitting a Document
Submit documents for editing 24 hours a day, 365 days a year, including holidays.

For Customer Service
Our operators are available 24/7 to help you with quotes, payments and downloading edited documents. Give them a call any time at 877-454-4957 (toll free) or 832-426-3455 (int'l).

To Talk to One of Our Editors
We're happy to talk to you! We're available Monday through Friday, 8:00 AM to 5:00 PM CT.

About Payments, Changes and Cancellations

green bullet What methods of payment do you accept?

We accept payment by debit/credit card and PayPal.

Corporate Accounts set up on monthly billing can also pay by check.

green bullet Can I pay with a credit/debit card from outside the U.S.?

Absolutely! We can process debit/credit card payments issued by banks from over 190 countries.

Want to know if yours is on the list? See our complete list of Countries Approved for Credit/Debit Card Payments.

green bullet Do you charge extra for rush projects?

For an additional fee, we can accommodate projects needing express/rush or after-hours editing.

Use the Quick Quote Calculator to determine your normal turnaround time and cost as well the cost/timing for any expedited service required.

green bullet Can I update my document after submitting it for editing?

If you have submitted a document for editing but have not yet paid the deposit for it, then yes, you can submit an updated version of your document for editing. To do this, simply fill out our Document Submission Form a second time and in the Comments section mention that the new submission will replace the previous one.

In the case of the document having been submitted and the deposit for it having been paid, you have two options. The first would be to have us continue editing the submitted document. The second would be to have us close the project and send the updated document as a new submission. Keep in mind that with the second option the deposit cannot be refunded, and that the fees and available turnaround times will be calculated separately for the new submission.

green bullet Can unused rounds of a package service be refunded?

We are unable to refund any unused rounds of a package service.

green bullet What is your cancellation policy?

We are happy to offer the following two options for cancelling a submitted project.

Option 1: If you have already submitted your project for editing, but have not yet paid the deposit for it, then you can cancel your project at any time. To do so, either reply to your auto-confirmation email or call one of our operators at 877-454-4957 to request your project to be cancelled.

Option 2: If you have both already submitted your project for editing and paid the deposit for it, then we can cancel the submission only if it is immediately replaced by a second submission. The deposit for the second submission must be received within 15 minutes of the first submission in order to qualify the first submission for cancellation.

If more than 15 minutes have passed after the deposit for the project has been received, or in any other situation not described here, the project will be considered queued for editing and will be unable to be cancelled.

For First-Time Clients

green bullet Do you offer discounts for first-time clients?

Yes, and you don't even have to be a first-time client! Clients who "like" us on Facebook receive a coupon good for a one-time 5% discount. To obtain your coupon, simply click on the "Get My Coupon" button on the Document Submission Form.

green bullet Where can I find samples of your work?

See our work for examples of documents we've proofread and edited. If you have a document longer than 3,000 words, you can submit it for a free sample edit by using the Free Sample Request Form.

green bullet Can I choose my editor?

While you certainly can request a particular editor in the Comments box of our Document Submission Form, we will always assign the editor we know will provide the best work on your particular project.

Once an editor has been assigned to your first project, he or she will be set as your preferred editor in our system. This will help ensure that same editor is assigned to all your future projects as well.

green bullet Can you edit only my footnotes, endnotes or references?

We will be happy to edit your footnotes, endnotes and references as part of editing the larger work.

We are unable to edit footnotes, endnotes or references if they are submitted separately.

green bullet How do I get a "clean" copy of my document?

Easy! Since we do all of our work with Track Changes, all you need to do is accept/reject the changes and delete any comments. You can do this one by one or all at once.

See How to Use Track Changes for step-by-step instructions on how to do this.

green bullet Do you guarantee your work?

Absolutely! We guarantee that we will provide you with high-quality, affordable editing and proofreading services, and that we will finish our work by the due date and time we've promised.

For legal reasons, we are unable to guarantee grades, publication, acceptance to a program, or any other material gain as a result of our work.

If you find any errors in our work, we will happily provide you with a free second edit.

Read our 100% Satisfaction Guarantee in full here.

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Can you provide a letter certifying my document has been professionally edited?

Yes!

About Our Services

green bullet Will you add content to my document?

Our editing and proofreading services are limited to making modifications to the text that you provide us. What this means is that we will not add, create or develop content for your document.

Here are a few examples:

Example 1 - Incomplete or Missing Table of Contents (TOC)
Let us say that you have 10 chapters and in your TOC you have listed all 10 chapters except Chapter 7. We will not add Chapter 7 to your TOC, but we will let you know it is missing.

** This relates also to the Table of Tables, Table of Figures and any other list in your document.

Example 2 - Incomplete or Missing References
Let us say that you cite a work in the body of your document, but there is no reference for the citation in your reference list, or let us say that your reference is missing needed information. We will not add the missing reference or information, but we will let you know what is missing.

** Please note that if your reference lacks the information needed for us to verify the type of source, and therefore what all information is needed for that type of reference and how it should be formatted correctly, we may not be able to identify all the information needed for the reference, and we will not be able to format it. However, we will let you know that information is missing.

Example 3 - Incomplete Response to Essay Question
Let us say you are writing an essay in response to a prompt for an application, and you do not answer the prompt completely. We will not fill in the missing parts but will let you know what parts are missing.

Example 4 - Missing Parts in Your Story
Let us say you have written a story, no matter whether a book, bio, brochure or other marketing piece, and there are parts missing from your narrative. We will not fill in the missing parts but will let you know what parts are missing.

green bullet Can you help me write my personal statement?

Absolutely! We won't write it for you, because it must be your work. But our Personal Statement Consultation service will help you organize and articulate a compelling a personal statement for medical residency or any other program.

We'll review your résumé/CV or other documents you provide, then schedule a one-on-one consultation with one of our editors, who will guide you through a series of questions and feedback to develop a concise plan for drafting your personal statement.

After you've completed your draft, we'll edit your personal statement and suggest adjustments to make it as polished and successful as possible.

green bullet What is the difference between editing and ghostwriting?

One of the characteristics that sets us apart is that when we edit a document, we do so within the scope of the text that is given to us. We stay within the author's original voice and ideas so that when we return our work to our clients, they can feel proudly that the work is their own.

In working on your document, we may come across an issue needing to be addressed that goes beyond the scope of editing. Existing content may need to be entirely rewritten, or new content may need to be added. An example of this would be an essay written in response a question, though one we find does not answer the question completely. Where exisiting content needs to be entirely rewritten or new content needs to be added, when one of our feedback services is selected, we will give you the specific feedback needed to draft the new content.

Work that stays within the author's original voice and ideas as presented in the text that is given to us is what we consider "editing." Work that goes beyond this scope is what we consider "copywriting," "writing" or "ghostwriting."

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Do you offer professional copywriting or ghostwriting services?

Our services are limited to proofreading, editing and formatting services, and consultations for personal statements.

green bullet Do you offer transcription services?

Documents must already be transcribed, or typed and scanned into PDF format, for us to be able to edit them.

For Those Wanting to Work for DLA

green bullet How can I join your dynamic editing team?

Thank you for your interest in joining our team of outstanding editors. We are always on the look-out for smart, diversified, committed individuals. We do not hire freelancers and look for potential candidates to have a Master's or PhD.

If you believe you have what it takes, simply email your cover letter and resume to jobs@dlaeditors.com. We will then follow up with you if there is an available position matching your qualifications.

Who Is Our DLA Team?

We are a team of dedicated, in-house, expert editors. We do not use freelancers.

Meet Your DLA Team cta arrow

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