DLA Editors & Proofers - Frequently Asked Questions

Here are answers to some common questions DLA Editors & Proofers gets about its services.

If you don't find the answer you're looking for, feel free to call or email us or use Live Chat during our normal business hours.

	How quickly can you edit my document? We're extremely fast, but obviously it depends on the project. Most documents of 4,000 (or fewer) words can be returned to you within 1 business day of receiving your deposit. For more information, see turnaround times or simply use our Quick Quote Calculator to determine cost, turnaround time and surcharges for your project.
	How do I submit a document for editing? Easy! Simply complete the Document Submission Form to submit your document(s). Use the form to choose your delivery option and the turnaround time for your project, as well as your method of payment for the deposit.
	Where can I find samples of your work? See our work for examples of documents we've proofread and edited. If you have a document longer than 3,000 words, you can submit it for a free sample edit by using the Free Sample Request Form.
	Do you offer discounts for first-time clients? Yes, but you don't have to be a first-time client. Clients who "like" us on Facebook receive a coupon good for a one-time 5% discount. To obtain your coupon, simply click on the "Get My Coupon" button on the Document Submission Form.
	What guarantees do you provide for your work? We guarantee that we will provide you with high-quality, affordable editing and proofreading services, and that we will finish our work by the due date and time we've promised. For legal reasons, we are unable to guarantee grades, publication, acceptance to a program, or any other material gain as a result of our work. If you find any errors in our work, we will happily provide you with a free second edit.
	Can you help me write my personal statement? Absolutely! We won't write it for you, because it must be your work. But our Personal Statement Consultation service will help you organize and articulate a compelling a personal statement for medical residency or any other program. We'll review your résumé/CV or other documents you provide, then schedule a one-on-one consultation with one of our editors, who will guide you through a series of questions and feedback to develop a concise plan for drafting your personal statement. After you've completed your draft, we'll edit your personal statement and suggest adjustments to make it as polished and successful as possible.
	What are your hours of operation? You can submit documents for editing 24 hours a day, 7 days a week, any day of the year. Our regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., Central Time. During these hours you may call to talk to an editor or chat with an editor using Live Chat. You also can reach us via email outside these hours using the form on our contact page.
	How can I check on the progress of my document? The easiest way is to log in in the My Account area of the website. Registration is fast and simple! You may also contact us via phone, email or Live Chat to inquire about the progress of your document.
	What methods of payment do you accept? We accept payment by debit/credit card and PayPal. If you would like to use another method of payment, including wire transfers, please contact us first.
	Do you charge extra for rush projects? For an additional fee, we can accommodate projects needing express/rush or after-hours editing. Use the Quick Quote Calculator to determine your normal turnaround time and cost as well the cost/timing for any expedited service required.
	What is the difference between editing and ghostwriting? One of the characteristics that sets us apart is that when we edit a document, we do so within the scope of the text that is given to us. We stay within the author's original voice and ideas so that when we return our work to our clients, they can feel proudly that the work is their own. In working on your document, we may come across an issue needing to be addressed that goes beyond the scope of editing. Existing content may need to be entirely rewritten, or new content may need to be added. An example of this would be an essay written in response a question, though one we find does not answer the question completely. Where exisiting content needs to be entirely rewritten or new content needs to be added, with our Complete Editing with Comments or, in the case of a personal statement, Personal Statement Revision and Critique service, we will give you the specific feedback needed to draft the new content. Work that stays within the author's original voice and ideas as presented in the text that is given to us is what we consider "editing." Work that goes beyond this scope is what we consider "copywriting," "writing" or "ghostwriting." The only exception to this is our Verification of Citation Sources service.
	Do you offer professional copywriting, writing or ghostwriting services? Our services are limited to proofreading, editing and formatting services, and consultations for personal statements. The only exception to this is our Verification of Citation Sources service.
	Do you offer transcription services? Documents must already be transcribed, or typed and scanned into PDF format, for us to be able to edit them.
	Are you hiring? We are always on the look-out for smart, diversified individuals to join our dynamic team. If you believe you have what it takes, simply email your cover letter and resume to jobs@dlaeditors.com. We will then follow up with you if there is an available position matching your qualifications.