Toll Free 877-454-4957 | Outside US 832-464-5990

Frequently Asked Questions

Have a question for us?

Here are answers to some common questions DLA Editors & Proofers gets about its proofreading, editing and consultation services.

If you don’t find the answer you’re looking for, feel free to contact us during our normal business hours.

Got a dream to achieve?

The Submission & Editing Process

How quickly can you edit my document?

We’re extremely fast, but obviously it depends on the project. Most documents of 4,000 (or fewer) words can be returned to you within 1 business day of receiving your deposit.

How can I check on the progress of my document?

Log in to My Account, select the Projects & Schedule menu and click View Schedule/Status. You may also contact us at any time to inquire about the progress of your document.

How will my document be returned to me?

As soon as your document is finished and the remainder due, if any, is paid, your document will be immediately available for download via My Account. Within 5 minutes, a link for downloading your edited document will also be emailed to you.

Payments, Changes and Cancellations

What are your hours of operation?

For Submitting a Document
Submit documents for editing 24 hours a day, 365 days a year, including holidays.

For Customer Service
Our operators are available 24/7 to help you with quotes, payments and downloading edited documents. Give them a call any time at 877-454-4957 (toll free) or 832-426-3455 (int'l).

To Talk to One of Our Editors
We're happy to talk to you! We're available Monday through Friday, 8:00 AM to 5:00 PM CT.

What methods of payment do you accept?

We accept American Express, Discover, MasterCard and Visa credit and debit cards and PayPal. For corporate accounts, we also offer the option to pay by check and direct deposit.

Can I pay with a credit/debit card from outside the U.S.?

Absolutely! We can process debit/credit card payments issued by banks from over 190 countries.

Want to know if yours is on the list? See our complete list of Countries Approved for Credit/Debit Card Payments.

Do you charge extra for rush projects?

For an additional fee, we can accommodate projects needing express/rush or after-hours editing.

Can I update my document after submitting it for editing?

Once we have received your submission and deposit, the status of your service changes to "in progress," and we are unable to accept any updates to it.

Can unused rounds of a package service be refunded?

We are unable to refund any unused rounds of a package service.

What is your cancellation policy?

If you have already submitted your project for editing, but have not yet paid the deposit for it, then you can cancel your project at any time. You can do so in My Account, by replying to your auto-confirmation email or by calling one of our operators at 877-454-4957 to request your project to be cancelled.

For First-Time Clients

Can I choose my editor?

While you certainly can request a particular editor in the Comments box when getting started with a new project, we will always assign the editor we know will provide the best service for you.

Once an editor has been assigned to your first project, they will be set as your preferred editor in our system. This will help ensure that same editor is assigned to all your future projects as well.

Can you edit only my footnotes, endnotes or references?

We will be happy to edit your footnotes, endnotes and references as part of editing the larger work.

We are unable to edit footnotes, endnotes or references if they are submitted separately.

How do I get a "clean" copy of my document?

Easy! Since we do all of our work with Track Changes, all you need to do is accept/reject the changes and delete any comments. You can do this one by one or all at once.

See How to Use Track Changes for step-by-step instructions on how to do this.

Do you guarantee your work?

Absolutely! We guarantee that we will provide you with high-quality, affordable editing and proofreading services, and that we will finish our work by the due date and time we've promised.

For legal reasons, we are unable to guarantee grades, publication, acceptance to a program, or any other material gain as a result of our work.

If you find any errors in our work, we will happily provide you with a free second edit.

Read our 100% Satisfaction Guarantee in full here.

Can you provide a letter certifying my document has been professionally edited?


Do you offer discounts for first-time clients?

Yes! Use Coupon Code HOORAY! for 10% off your first project.

About Our Services

Will you add content to my document?

Our editing and proofreading services are limited to making modifications to the text that you provide us. What this means is that we will not add, create or develop content for your document.

Here are a few examples:

Example 1 - Incomplete or Missing Table of Contents (TOC)
Let us say that you have 10 chapters and in your TOC you have listed all 10 chapters except Chapter 7. We will not add Chapter 7 to your TOC, but we will let you know it is missing.

** This relates also to the Table of Tables, Table of Figures and any other list in your document.

Example 2 - Incomplete or Missing References
Let us say that you cite a work in the body of your document, but there is no reference for the citation in your reference list, or let us say that your reference is missing needed information. We will not add the missing reference or information, but we will let you know what is missing.

** Please note that if your reference lacks the information needed for us to verify the type of source, and therefore what all information is needed for that type of reference and how it should be formatted correctly, we may not be able to identify all the information needed for the reference, and we will not be able to format it. However, we will let you know that information is missing.

Example 3 - Incomplete Response to Essay Question
Let us say you are writing an essay in response to a prompt for an application, and you do not answer the prompt completely. We will not fill in the missing parts but will let you know what parts are missing.

Example 4 - Missing Parts in Your Story
Let us say you have written a story, no matter whether a book, bio, brochure or other marketing piece, and there are parts missing from your narrative. We will not fill in the missing parts but will let you know what parts are missing.

Can you help me write my personal statement?

Absolutely! We won't write it for you, because it must be your work. But our PS Development service will help you organize and articulate a compelling personal statement for medical residency or any other program.

We'll review your CV/resume or other documents you provide, then schedule a one-on-one consultation with one of our editors, who will guide you through a series of questions and feedback to develop a concise plan for drafting your personal statement.

After you've completed your draft, we'll edit your personal statement and suggest adjustments to make it as polished and successful as possible.

See Our Stories to hear from others who have used our services for their personal statements.

What is the difference between editing and ghostwriting?

One of the characteristics that sets us apart is that when we edit a document, we do so within the scope of the text that is given to us. We stay within the author's original voice and ideas so that when we return our work to our clients, they can feel proudly that the work is their own.

In working on your document, we may come across an issue needing to be addressed that goes beyond the scope of editing. Existing content may need to be entirely rewritten, or new content may need to be added. An example of this would be an essay written in response a question, though one we find does not answer the question completely. Where exisiting content needs to be entirely rewritten or new content needs to be added, when one of our feedback services is selected, we will give you the specific feedback needed to draft the new content.

Work that stays within the author's original voice and ideas as presented in the text that is given to us is what we consider "editing." Work that goes beyond this scope is what we consider "copywriting," "writing" or "ghostwriting."

Do you offer professional copywriting or ghostwriting services?

We do not.

Do you offer transcription services?

Documents must already be transcribed, or typed and scanned into PDF format, for us to be able to edit them.

Join Our Team

How can I join your dynamic editing team?

Thank you for your interest in joining our team of outstanding editors. We are always on the look-out for smart, diversified, committed individuals.

If you believe you have what it takes, simply email your cover letter and resume to We will then follow up with you if there is an available position matching your qualifications.

You are not just another customer, and your document is not just another manuscript. We take your work personally. Our editors are hand picked, tested rigorously and dedicated to getting it right and on time.

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give us a call at 877-454-4957

We are available Monday-Friday during business hours. If you are trying to reach during non-business hours we will get back to you shortly.

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